Can one organization manage multiple locations?
Yes. A single organization account can have unlimited locations. Each location is billed independently, managed independently, and can have its own team, directory, branding, and vertical configuration.
Can different locations in our organization use different verticals?
Each location is configured for a single vertical at setup. A healthcare organization could have an assisted living location and a home health agency location under the same organization account, each operating under the appropriate compliance configuration.
What happens to our data if we cancel?
Your data is never deleted. Cancelled accounts transition to a read-only archival tier at $9/location/month, retaining full access to historical records and compliance reports for the complete 10-year retention window.
Do we need IT staff to set up the hardware?
No. Hardware arrives pre-configured and ready to use. Connect to Wi-Fi, power it on, and you are live. Our team is available remotely on your go-live day to ensure a smooth launch and answer any questions your staff may have.
Is our visitor data shared with other organizations?
Never. Every organization operates in a fully isolated data environment. Your visitor records, directory, and configuration are exclusively yours. No cross-tenant data access — ever.
What devices does the kiosk run on?
Our platform runs on any current-generation iPad. We recommend the Apple iPad 11-inch for its display size, camera quality, and compatibility with our recommended commercial kiosk enclosures. We can provide hardware as part of your subscription or support your own devices.
Is the consent language customizable?
Yes. Organization administrators can customize the consent disclosure language within a compliant template appropriate for their vertical. HIPAA-aligned and FERPA-aligned templates are provided as the starting point for healthcare and education customers respectively.
How are failed payments handled?
We provide a 30-day grace period on any failed payment with no service interruption. Proactive notifications are sent to your administrator at days 7, 15, and 25. Full service continues throughout the grace period. Service is only interrupted if payment is not resolved by day 30 — and even then, your data remains fully intact and accessible.
How long is our visitor data retained?
All visitor records, consent logs, photo captures, ID scans, compliance reports, and invoices are retained for a full 10 years. Nothing is ever permanently deleted. Records are encrypted, backed up, and retrievable at any time during the retention window.
What compliance frameworks does the platform support?
Our platform is designed to support organizations operating under HIPAA, FERPA, AHCA survey requirements, SOC 2, Joint Commission standards, CMS Conditions of Participation, OSHA contractor access requirements, ATF documentation requirements, and state cannabis regulatory frameworks. Each vertical is configured with the appropriate consent language, data handling controls, and reporting capabilities for its compliance environment.
Can we run reports across all our locations at once?
Yes. Organization administrators have access to a consolidated reporting dashboard that covers every location under their account. Generate unified compliance reports across all locations for any date range — filterable by location, visitor, resident, host, or visit type — and export to PDF or CSV with a single click.
What happens to our hardware if we cancel?
For outright hardware purchases, the hardware is yours regardless of your subscription status. For financed hardware, the terms of your contract agreement apply — early termination may require settlement of the remaining hardware balance.